11/05/2026
❤️ A Message to Our Community
We would like to address a recent incident involving a customer who reported finding what appeared to be an insect in one of our sandwiches.
First and foremost, we sincerely apologize for the concern and frustration this experience has caused. We understand how upsetting something like this would be, and we take any concerns regarding our food very seriously.
At Shrubs & Shrews, our sandwiches are prepared fresh daily, and we take great pride in maintaining a clean environment and providing quality food to our customers.
At this time, we are unable to confirm exactly how this occurred. However, we are taking the concern seriously and reviewing our food preparation and handling practices.
Unfortunately, the interaction escalated very quickly, and our staff were not given a reasonable opportunity to discuss the concern or offer a resolution. We want to make it clear that we were, and still are, willing to work toward making things right.
We understand that customers have every right to raise concerns about their food, and we welcome the opportunity to address those concerns respectfully.
Our door remains open to resolving this matter with the customer involved, and we encourage them to contact us privately so we can find a fair solution.
To our community, we want to reassure you that your trust, safety, and experience matter deeply to us. We are grateful for everyone who continues to support our small business, and we remain committed to the quality and care you expect from us.
Thank you for your understanding and continued support. ❤️
— The Shrubs & Shrews Team
