Kinda Sassy Keepsakes Policies and Information:
All drinkware items are sealed with a non-toxic, food safe, and extremely durable epoxy. Care instructions are provided with each order and must be followed to ensure a long life for your customized product:
· Do not soak
· Handwash only and dry immediately
· Not Dishwasher Safe
· Not Microwave Safe
· Handcrafted with care - handle with care
· Dropping may cause cracking
· Avoid extreme temperatures (avoid leaving in hot car or fridge/ freezer/cooler etc)
Production time:
As with most handmade items, these products take some time to complete in order for the epoxy to dry/cure properly. Orders are completed within approximately 14 days (dependent upon complexity, but I normally complete them sooner!) after discussing and confirming your design choices as well as confirming color schemes, design style, etc. Larger orders (over 5 items) will require a longer production time. Each custom designed drinkware item is hand made with love and no two items will be exactly the same. Items are carefully inspected before shipping for any errors or defects etc. however, as with most handmade items slight imperfections are possible. Shipping and Delivery:
Orders can be picked up at the address provided or can be shipped for an additional fee. Kinda Sassy Keepsakes is not responsible for lost, stolen or delayed packages. Design Process:
Once inquiring and confirming your order, I will go over design ideas, color selection choices (glitters, mica, paints), vinyl decal, font ideas and additional information if needed with you. I will keep you updated on the production steps of your order as it is important that what I create matches what you had in mind. Please don't hesitate to contact me at any time with your questions or concerns. Returns & Exchanges:
Due to the handmade nature of these products, no returns or exchanges are offered. I do however guarantee my work and will make exceptions on a case by case basis within 30 days of original purchase. Please contact me as soon as you receive your order if there are any issues. Full payment is required prior to starting your order via Paypal, Cashapp or Venmo. Thank you for choosing our small business!
