10/26/2026
# # # Understanding Market Hub & Our Return Policy
We've recently made our **All Sales Final policy** more visible and wanted to clarify what that means within our collaborative retail model.
Market Hub was created as a bridge for microbusinesses and independent vendors to bring their products to consumers beyond the traditional market or event. We facilitate the sale of their products, which remain owned by the individual vendors until sold.
These small businesses stand behind their products, and we have always worked together when customer if concerns arise, whether that means repairing, replacing, or finding another reasonable solution.
**What does All Sales Final mean?**
A change of mind or buyer's remorse does not automatically warrant a refund or exchange. We cannot simply take money back from an independent vendor because a customer no longer wants an item.
Product concerns, however, are different. We encourage customers to bring those concerns to us so we can work with the vendor to review the circumstances, condition of the product, and appropriate options, in accordance with applicable consumer protection laws.
Our commitment is to support both our customers and the independent businesses that make Market Hub possible.
*Market Hub and Market Hub Bakery & Kitchen are distinct operations with their own policies, guidelines, and responsibilities. Other businesses associated with participating vendors or owners operate independently and are outside these arrangements unless expressly stated.*