10/09/2026
One of the hardest things to handle as a small business is the negative comments (from years ago, before you renamed and took new ownership), especially when you are trying to grow your business.
Recently, I (Kelsey) posted our name to a community page for someone looking for local beef, chicken, and pork. A man (who will remain nameless) badmouthed us from an experience he had years (and I’m talking 10+) ago. I responded, apologizing for his experience and explaining we are under new ownership. Obviously he did not care because that negativity seemed to define him. While it rattled me, I chose to turn the other cheek, and let our reputation and awesome customers come to our defense. However, it does concern me that comments like that (not only to our business but to other small businesses) could potentially hinder customers giving us a try over someone else with bigger names.
Think about this; has a large business ever messed up an order? Most likely! Would they apologize? Probably not!
Throwing our name out there and being vulnerable is hard, especially if you are the one who is doing it (we do not have a social media coordinator; Glen and I literally do every job). So next time you feel like a small business did you wrong, please reach out to them directly (not bad mouth on social media) and talk through it. And remember, no one is perfect. Be kind.
