10/21/2026
Someone recently commented we have very restrictive pickup hours; they are not entirely wrong, but let me explain.
When we first started this business we were open all the time and gave up a lot of time to do so but noticed approx 85% of customers pick up on Fridays & Saturdays from 9-1.
With all investments in this business, whether time or money, we have to make calculated approaches, so we decided to limit our regular availability to the most popular windows of time.
Because we don’t have retail and are also our own slaughter, processing, clean up, maintenance, and admin crew, it does not make sense for us to wait around all day in the office for very limited customers to show.
Currently my husband Josh or I handle every single pickup.
We have decided in this stage of growing this business it is important for us to personally supervise and QC every single pickup, answer questions, and meet our customers face to face.
Tues - Thurs are our processing days and we are there 4:30AM - 2:30PM approximately. We ask people to make an appointment to pick up on those days, so we know to keep an eye out for you.
We do go out of our way to accommodate where we can: everything from having my dad meet people on a Sunday or even bringing orders back to my house for an after hours pickup.
Currently, we have no late afternoon / early evening pickups available.
We are also raising three kids and being available for them and their soccer, cross country, jazz band, sax lessons, robotics, the works, is frankly more important to us right now than being continuously available for late afternoon pickups.
Until our kids are grown or we feel comfortable releasing control and hiring a front desk person to wait around in the office to do pickups, that is our current arrangement.
We appreciate all our customers who are flexible and graciously work within these parameters.
We are a true mom and pop shop and handle almost everything ourselves; not having a 40 hr a week open office is one of the small drawbacks of that.