09/06/2026
"The best service I have received in 40 years of going to an opticians" – that's what one customer said of optical colleague Emma from our Langley Mill store.
The customer got in touch with the store to thank Emma and to say how patient, caring and informative she was helping her choose a new pair of glasses. She said she would be telling all her family and friends about the wonderful customer service.
Emma said: "She had been elsewhere but said they hadn't been very helpful and just left her to it. I was just patient and kind with her, like I am with all our customers. Picking a pair of glasses is a big thing as you've got to feel confident and comfortable with them. It’s important that we give customers time and patience."
Optical manager Sarah said: “I have had many lovely comments about Emma. Many customers have told me how great she is and how professional she is. I am very lucky to have Emma in the optical team. She always goes above and beyond with her customer service and as a manager I could not ask for more.”