15/11/2026
When Pat and Leanne from Asda Swansea found out that one of the store's older customers had been bereaved after 70 years of marriage they did all they could to help her with her first solo shopping trip.
The customer always used to come shopping with her husband, so Pat says she and Leanne were immediately worried when they saw her on her own and looking a bit unsure. They went to see if she needed any help and, after hearing what had happened, Pat stayed with her while Leanne picked the customer's shopping. The lady, who's in her late 80s, said she needed a passport-style photo so she could act as executor of her husband's will, so Pat and Leanne took care of that for her too.
Pat said: "The lady is a regular, always coming in with her husband. I've been here for eight years and I can remember them coming in together all the time. When she came in on her own both Leanne and I did a double take because it didn't really look like her usual self. I said to her that if there comes a time when things get too much then pop in and see us and have a cup of tea and we'll see if we can do anything else to help."
