02/11/2026
When Saheda from our Rochdale store heard that one of her older customers had been widowed she promised the customer's daughter that she'd look after her – and now she always supports her with her shopping.
The customer's daughter lives in London, so was worried about how her mum would cope on her own, so Saheda told her which days she works so the customer could time her visits knowing she'll be there. While she's in the store Saheda scans and packs her shopping, gets a chair for the customer, and makes the time to have a nice chat with her. The customer was so impressed that she told the store's customer manager Dave how much Saheda's kindness means to her. Dave said: "The lady told me that ever since she lost her husband three months ago, Saheda has been like a breath of fresh air in her life every time she shops– not just because of the help she offers, but as an emotional support and somebody to chat to."
Saheda said: "I used to see the lady come in with her husband all the time and then didn't see her for a while. Then I saw her shopping with her daughter, and they told me what had happened. I told her to come and see me every time she came in... and she does. We have a good chat and I help her, as she does struggle a bit.
"She thanks me every single time and I go, 'no, you don't need to thank me'. It's sweet, though. I like to think that somebody would do that for my own mum. I always think too that one day I could be in that position. It doesn't cost anything to be pleasant and kind, does it?"
