12/07/2026
Squishes – Refund & Exchange Policy
To keep our products in the best condition for all customers, please read our policy carefully:
* No refunds will be given unless the product is faulty.
* We will offer an exchange within 1 hour of purchase or on the same day if the item is returned in its original condition.
* Items returned days or weeks later, or returned dirty, damaged, or heavily used, will not be refunded or exchanged.
* All squishes are available to view in store, but please do not open sealed products unless purchasing them.
* We kindly ask parents and guardians to supervise children. Unfortunately, we have had issues with children opening squishes and squeezing them excessively, which has resulted in damaged stock.
* We do understand that some faults are genuine, and we will always assess these fairly.
Thank you for your understanding and for helping us keep our products in great condition for everyone.