10/10/2026
Is 's Logistics API Failing Its Sellers? My Experience with TCS & Leopards
As a Daraz seller, I want to share a recurring issue that is costing sellers their ratings and money.
The Issue:
A customer's order is already marked as "In-Transit" in the Leopards courier system (screenshot attached), but on Daraz Seller Center it still shows as pending / not shipped. Due to this, the system adds a penalty for late dispatch to the seller.
This is not the first time.
A few months ago, the exact same issue happened with TCS. I raised multiple complaints with Daraz support, but instead of fixing the sync issue, a penalty was added to my account. I was forced to stop using TCS and switch to Leopards. Now, I am facing the same problem again with Leopards.
This proves the issue is not with the courier company. The issue is with Daraz's API integration which is not fetching real-time tracking data from the courier's software.
Impact on Sellers:
1. Sellers get unfair penalties for "late shipment" even after dispatching on time.
2. Seller ratings and cancellation rates are affected.
3. We waste hours on support chats with no technical resolution.
My Request to Daraz Team:
I respectfully tag the Daraz team to look into this matter seriously.
1. Please sync the tracking status manually for affected orders.
2. Reverse the unfair penalties added to sellers due to this system glitch.
3. Please get your tech team to fix the API integration with TCS and Leopards permanently.
